Reboot Podcast Episode Wisdom for Work #8 – Coordinated Action: Making and Maintaining Commitments – Andy Crissinger & Jeff Riddle

The Reboot podcast showcases the heart and soul, the wins and losses, the ups and downs of startup leadership. On the show, Entrepreneurs, CEO’s, and Startup Leaders discuss with Jerry Colonna the emotional and psychological challenges they face daily as leaders.


Andy Crissinger

Andy Crissinger

Coach, Facilitator & Director of Coaching

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Jeff Riddle

Jeff Riddle

Coach & Facilitator

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Episode Description

At Reboot, we believe making and keeping commitments is a necessary building block for sustained collaboration and growth within an organization. In our coaching, we’ve seen firsthand the damaging impact the breakdown of commitments can have on trust, performance, and workplace culture. In this clip, Andy Crissinger and Jeff Riddle share why coordinated action, the process of requesting and making commitments, requires good hygiene around elements of communication, especially as organizations adapt to working in virtual environments.

Conscious Business: How to Build Value Through Values | The books of Doug Stone and Sheila Heen

Show Highlights

Top Quotes:

“Commitment is simply a pledge or bond between people in which we agree to actions with conditions.” – Andy Crissinger 

“We see time and time again in organizations that breakdowns in commitments can create some of the most damaging impacts to performance, to trust, and culture.” – Andy Crissinger 

“If we don’t know where we’re headed together, what am I even committing to? Why am I doing this thing? Why am I saying yes to it? Why am I asking for it?” – Andy Crissinger

“It’s not only on those making the requests to leave no room for ambiguity, but it’s also on the individual who’s receiving the request to make sure you’re really clear as to what are they asking of you.” – Jeff Riddle

“So much of this is about clarity, it’s about leaving no room for ambiguity, it’s about, in a sense letting our “yes” really be “yes” and our “no” be “no.”” – Andy Crissinger

“It’s really about a player mindset, as opposed to say a victim mindset.” – Andy Crissinger

“We need commitments more than ever right now, and at the same time there has to be space for some grace.” – Jeff Riddle

“If we can have really clear commitment conversations, and at the same time do so with some grace for the human being that’s behind them, I think we can start to find a bit more of a nice, neutral space where we can still rely on things to get done.” – Jeff Riddle