Reboot Podcast Episode Extras #9 – 360° Reviews: Feedback as a Powerful Tool for Leadership Growth – with Andy Crissinger, Courtney Joyce & Nick Francis

The Reboot podcast showcases the heart and soul, the wins and losses, the ups and downs of startup leadership. On the show, Entrepreneurs, CEO’s, and Startup Leaders discuss with Jerry Colonna the emotional and psychological challenges they face daily as leaders.


Andy Crissinger

Andy Crissinger

Director of Coaching

View Bio

Courtney Joyce

Courtney Joyce

360 Program Director

View Bio

Nick Francis

Nick Francis

CEO of Help Scout

View Bio

Episode Description

In order to become the leaders we were born to be, we must first be willing to radically inquire within. By cultivating a deep growth mindset, we’re able to mature and develop not only as leaders but as humans. Getting curious about our blind spots in leadership and seeing clearly our strengths and weaknesses as well as understanding how we are perceived is the basis for any leadership development plan. We cannot grow if we don’t understand the work we have to do.

In this episode, Andy Crissinger sits down with Courtney Joyce, coach and 360° Program Director, to talk about Reboot’s approach to 360 reviews and why they are so incredibly powerful for leaders who are looking to take their development to the next level. The pair connect with Nick Francis, CEO of Help Scout, to chat about his 360s experiences, and the impact they’ve had on his personal and professional growth. 

Show Highlights

Top Quotes:

“Radical self-inquiry has to do with a deep growth mindset, a recognition that in order to grow and develop as leaders, we need to not just be building skills on top of skills, but we need to be growing up as human beings.” – Andy Crissinger

“We believe that 360s are best employed with the support of a coach and a coaching relationship. We have found that 360s, there’s a lot of nuance to them, and a lot of times people’s strengths show up on the other hand as weaknesses. So it’s really helpful to have a coach help you through that.” – Courtney Joyce

“If you’ve ever really wondered, ‘how am I doing?’ or ‘how are people perceiving me?’, you will have that answer with a 360 review.” – Courtney Joyce

“I think as a company grows it becomes more challenging for a CEO to get great feedback.” – Nick Francis

“A 360… and repeating the 360 process on an annual basis has been a game-changer for me, personally, and has given me a road map to work towards.” – Nick Francis

“I wanna know that I’m making marked progress on an annual basis, that the trend is moving upwards in terms of my character development and my self-awareness as a CEO, not only the way that I am working with my fellow colleagues but also at the board level.” – Nick Francis

“A 360 can’t just be, in my opinion, a one-time event. It is an ongoing, engaging feedback loop.” – Nick Francis

“I feel like I’m living with that 360 at all times. That’s how I develop an awareness of my edges and learn to confront them in an honest and authentic way, but also get support and empathy from my teammates along the way. That’s just been so powerful for me.” – Nick Francis 

“Your future in a high-growth organization is directly correlated to the velocity of your personal development and growth.” – Nick Francis

Leave us a review on iTunes! Follow our step by step guides:

How To: Leave a Review on Your Computer

How To: Leave a Review on Your iPhone

Never miss an episode! Sign up for our newsletter to stay up to date on all our episode releases.