Reboot Podcast Episode Extras #9 – 360° Reviews: Feedback as a Powerful Tool for Leadership Growth – with Andy Crissinger, Courtney Joyce & Nick Francis

Andy serves as Reboot’s Director of Coaching. In that capacity, he leads our roster of talented practitioners in their continued growth toward coaching and facilitation mastery. Additionally, he’s responsible for overseeing the design and implementation of Reboot’s entire suite of coaching-related services. As one of Reboot’s earliest team members, he’s helped shape many of our offerings, including Circles, 360s, and Team Experiences. He finds his sweet spot balancing direct client work with helping “build the machine” that is Reboot.

Andy has supported individual leaders and teams at many high growth tech companies (including globally distributed orgs and post-IPO firms). He has wide-ranging experience as an educator, pastor, startup leader, and as an instructional designer crafting courses for Fortune 500 companies–the common thread through it all has been a devotion to supporting individuals and groups toward growth, authenticity, and effectiveness. Andy holds a BA in English and a Masters in Education and is a certified coach and NLP practitioner.

Courtney Joyce leads the 360 program at Reboot, creating qualitative 360 feedback reviews that support leaders in their professional and personal growth. 360 Reviews allow leaders to see their strengths and weaknesses clearly which is a fundamental process for a strong personal development plan and an instrumental tool for coaching work. 360 program management includes content development, communications, tool management, writing staff, sales, editing, and customer service. Courtney has been managing the program since 2017 using her knowledge of corporate dynamics and skills as a coach to create 360 Reviews that assist leaders in their growth. Courtney also coaches individual clients at Reboot.

For as long as I can remember, I’ve always learned by doing. I’ve been starting businesses since I was 15. Being an entrepreneur affords me the opportunity to get outside my comfort zone daily, learn at a high velocity, have a big impact, and have a lot of fun.I currently live in Boulder, CO with wife Anastasia and dog Elvis.

I’m grateful for the opportunity to lead Help Scout. 10 years in, I still love the work and the people I work with. I love building products that work for small businesses, but I’m just as passionate about remote work, DEI, and refactoring capitalism. I strongly believe that a company can only fulfill its market potential by balancing profit and purpose — leaving customers, employees, shareholders, their community, and the environment better off.

Find Nick on:

• LinkedIn
• Twitter